The Pacific Sutera, Kota Kinabalu ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Malaysia, 88100

The Pacific Sutera stands as a 5-star hotel offering luxury accommodations and extensive recreational facilities, including a unique 27-hole championship golf course and a state-of-the-art marina. This Kota Kinabalu hotel features diverse dining options, luxury spas, and family-friendly amenities.

Rooms & Amenities

The Pacific Sutera provides guests with elegantly designed rooms and suites featuring modern amenities such as flat-screen TVs, minibars, and private balconies. Guests can relax by enjoying views of the South China Sea or the surrounding golf course from many accommodations.

Dining Options

Dining options at The Pacific Sutera include 15 distinct outlets serving a range of cuisines from local Malaysian to international fare. Notable restaurants include Silk Garden and Breeze Beach Club, with options for casual and upscale dining experiences.

Leisure & Family-Friendly Options

Recreational facilities include beautifully landscaped swimming pools, a 12-lane bowling alley, snooker rooms, and various courts for tennis and badminton. Families will appreciate the secure Kiddies Club and activities designed for children at the resort.

Business & Services

The Pacific Sutera is well-equipped for business travelers, offering extensive conference and banquet facilities, including one of the largest venues in Borneo. A fully-equipped business center is available alongside high-speed WiFi and personalized services.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium Sea View King

Max:

2 persons

360 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Bathtub

room details

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Deluxe Sea View Twin

Max:

2 persons

360 sq. feet

Bed options:

1 Single bed

Sea view

Shower

Bathtub

room details

Check Prices

Premium Sea View Twin

Max:

2 persons

360 sq. feet

Bed options:

1 Single bed

Sea view

Shower

Bathtub

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Kota Kinabalu 1.7 mi

Airports

Kota Kinabalu International (BKI) 3.6 mi

Train

North Borneo Railway 1.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious Serenity

I stayed in the Executive Suite and was absolutely blown away by its spaciousness! The suite had a modern design, complete with a cozy sofa, two TVs, and a handy kitchenette with a microwave and medium-sized fridge. The two balconies offered amazing views of the sea and stunning sunsets that made our evenings magical.

Thomas123. United States, 2024-05-10Read full review on

Breakfast Bliss

The breakfast spread was fantastic! We initially ate at the Al Fresco restaurant and then opted for room service on the second day. Having breakfast delivered was a real treat, especially with the privacy and amazing view from our suite. The food was delicious and satisfying, making our mornings good.

George456. United Kingdom, 2024-06-22Read full review on

Kid-Friendly Fun

The amenities for kids were fantastic! The pool had an inflatable slide that my little ones absolutely loved. There were plenty of activities available to keep them engaged, making our stay enjoyable for the whole family. They made new friends and had the best time playing.

Jackson789. Australia, 2024-07-15Read full review on

Relaxing Retreat

One of the highlights of our stay was the complimentary Daily Cruise that was included in our package. The experience was lovely as we cruised through the beautiful waters, taking in the serene surroundings. Additionally, we explored the resort and marina in the evening, truly appreciating the lovely sunset.

Adam321. Canada, 2024-08-05Read full review on

What’s included

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Water sports
Tennis court
Badminton
Bowling
Golf course
Billiard tables
Table tennis
Squash
Yoga class
Sports trainer

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Playpen
Baby pushchair
Board games
Children's menu
Water slides
Children's play area
Game room

Spa & Leisure

Plunge pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Night club
Sun terrace
Garden area
Spa & wellness centre
Sauna
Massage
Pool with view

Room features

Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Malaysia, 88100

Map view

1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Malaysia, 88100

City landmarks

Museum

Sabah State Museum & Heritage Village

1.2 mi

Mosque

Sabah State Mosque

4800 ft

Mall

IMAGO Shopping Mall

1.1 mi

Beach

Tanjung Aru Beach

1.5 mi

Mosque

State Mosque

4000 ft

1 Sutera Harbour Boulevard Lot 16

Borneo Trading Post

3900 ft

Mall

Oceanus Waterfront Mall

1.4 mi

Park

Double Six Monument

3600 ft

Tower

Atkinson Clock Tower

1.8 mi

Jalan Bukit Bendera

Signal Hill Observatory Platform

2.0 mi

Winery

Vino Vino Bistro

2700 ft

Island

Mamutik Island

1.3 mi

Museum

Sabah Islamic Civilization Museum

1.1 mi

Wisma 2020

Desa Cattle

4900 ft

Park

Weston Wetland Park

1.7 mi

Market

Gaya Street Sunday Market

1.8 mi

100 km north of Kota Kinabalu

Desa Dairy Farm

1.4 mi

Jalan Melati

Perdana Park

1.2 mi

5 kilometres away from the KK City Centre

Menara Tun Mustapha

1.4 mi

Market

Pasar Malam Sinsuran

1.5 mi

Jalan Tun Fuad Stephen

I Love KK

1.8 mi

Kota Kinabalu

Water Village

1.2 mi

Signature Office

Tourism Malaysia Offices@Sabah

1.2 mi

Night club

B.E.D (Best Entertainment Destination

1.2 mi

Square

Marlin Statue

1.8 mi

Spa Centre

Ventus Spa Massage & Beauty Centre

1.2 mi

Shangri-la's Tanjung Aru Resort

1.3 mi

Jalan Tanjung Aru

Tanjung Aru Perdana Park

1.9 mi

Nearby

Harbour

Sutera Harbour Resort

1200 ft

Restaurants

Silk Garden Chinese Restaurant

1700 ft

Sutera Harbour Boulevard

Cafe Boleh

1700 ft

1 Sutera Harbour Boulevard The Pacific Sutera Hotel

Spice Island

1300 ft

1 Sutera Harbour Boulevard Level 3 Jalan Utama Sutera Harbour

Ferdinand's

2500 ft

1 Sutera Harbour Boulevard Level 2

Al Fresco

2500 ft

Level 1 The Magellan Sutera Resort 1 Sutera Harbour Boulevard

Five Sails

3300 ft

Level 1

Kak Nong Restaurant

2300 ft

Jalan Coastal

Reviews and Ratings <br />

Feedback from previous guests about their experience.

4/5 based on 3245 reviews

#9 of 98 hotels in Kota Kinabalu based on Tripadvisor

Paul

United States, February 2025

5.4/10

I had high hopes for this resort given its stunning appeal, but unfortunately, my experience didn't quite match the expectations. While the environment is beautiful, the facilities didn't live up to the promised luxury, especially given the price. My room felt more outdated than refurbished, and the service during my stay left a lot to be desired, particularly at breakfast. Overall, while the resort has its charms, I wouldn't recommend it if you're looking for a premium experience.

Rooms

5.0

The room I stayed in felt old and lacked modern touches, despite being refurbished. It didn't feel comfortable or luxurious at all.

Service

5.0

Service was inconsistent and didn't meet my expectations for a high-end resort. I found the staff to be overworked and uncommunicative at breakfast.

Location

7.0

The location is nice with a beautiful harbor vibe, but it's not ideal for a quiet stay, especially at night.

Dining

5.0

Breakfast had plenty of options but was lacking in quality and freshness. Some items were already empty by the time I arrived.

Facilities

6.0

The facilities felt underwhelming for a resort of this caliber. The Wi-Fi connection was poor, and the overall ambiance didn't feel luxurious.

Robert

United States, December 2024

6.6/10

I had a fair stay at the resort with some upsides and downsides. The ocean view from the room was stunning, but the accommodations could use some attention, especially regarding cleanliness and maintenance. The kids enjoyed the pool facilities, which added to the experience, but the dining options were somewhat underwhelming. Overall, it's a decent place that could better its service and attention to detail.

Rooms

6.0

The rooms are spacious but need refurbishment; the carpets were a bit smelly, which detracted from the experience.

Service

5.0

While some staff were helpful, there were miscommunications regarding check-in and parking, which caused some inconvenience.

Location

8.0

The location offers beautiful ocean views, but I would have preferred a sunset view over the harbor.

Dining

5.0

The breakfast options were just okay and sometimes bland, lacking variety for a longer stay.

Facilities

9.0

The swimming pool and kids' corner were major hits with my family, keeping the kids entertained.

Adam

United States, November 2024

6.4/10

My stay at the resort had its highs and lows. The location near the marina was convenient for island excursions, but the rooms were outdated and felt unclean, especially for the price. The staff was mostly polite, but service took a hit during busy times, particularly at breakfast. Overall, I'd say it offers value for money if you're not too picky about accommodations.

Rooms

5.0

The rooms felt outdated and were not as clean as I expected from a resort. It definitely needs an upgrade.

Service

6.0

Overall, the service was decent, but it felt unprepared during peak times, especially at breakfast.

Location

9.0

The hotel's location was fantastic, providing easy access to the marina and nearby activities.

Dining

5.0

Breakfast options were quite limited and repetitive throughout the week. I expected more variety for the price paid.

Facilities

7.0

Facilities were good, but they felt slightly dated and could benefit from a refresh.

Elizabeth

United States, November 2024

6.4/10

The hotel offers a stunning sunset view at Sutera Harbour and has great food options like the duck thin crispy pizza. However, the experience was marred by issues such as noisy rooms above the nightclub and some service inconsistencies. Overall, it has potential but needs improvements in certain areas.

Rooms

5.0

I had a noisy experience in my initial room right above the nightclub, which made it difficult to sleep. I recommend avoiding rooms numbered between 01 and 09.

Service

6.0

While some staff, like Edmund Sani and Kalaiselvan, provided excellent hospitality, others seemed disinterested which affected the overall service experience.

Location

7.0

The hotel is conveniently located near the airport and a shopping mall, but navigating nearby streets can be tricky due to traffic and heat.

Dining

8.0

The dining experience was enjoyable with a few standout dishes. However, the poolside bar menu was hit and miss, with limited vegetarian options.

Facilities

6.0

The facilities include multiple pools and a beach, but access to swimming was restricted with red flags. The cleanliness and maintenance of common areas could use some attention.

Jim

United States, November 2024

5.0/10

I had a rather mixed experience at the resort. While the views were absolutely stunning and the beach was relaxing, the room cleanliness and overall service quality left much to be desired. Dining options were also quite poor, and it felt like the resort was not fully prepared for the number of guests.

Rooms

5.0

The room I stayed in was old and not very clean, with a persistent smell. The toilet had issues, and it was disappointing to find mold in the baby crib.

Service

5.0

Service was a big issue; it often felt unprofessional and slow, especially with requests taking too long to fulfill. However, some staff, like Anne, were friendly and genuinely helpful.

Location

7.0

The hotel's location offers breathtaking views and great sunset spots, but it's a bit far from downtown, making it less convenient for getting around.

Dining

5.0

Dining options were quite limited and disappointing, especially at breakfast with processed foods and chaotic service. The cafe needs a serious update in terms of both menu and decor.

Facilities

6.0

The resort has nice pools, which were one of the highlights of my stay. However, the overall maintenance could be improved.